Tech Support Channels
A Sixty–Minute Response Time Guarantee
Every support request you send to us will be dealt with within maximum 1 hour. In case your ticket or e–mail calls for further assistance from a server administrator, we will forward it and leave a comment to inform you that your matter is being worked on. If you make use of our Managed Servers package, all of the services included there will be carried out at a time of your choosing.
A Top–Quality Support Service
Our customer support team will be at your disposal 24x7 if you require assistance while working with our Website Control Panel or with any of the applications that we install for you on the dedicated web hosting server. And if you need assistance tackling all the daily administration tasks on your server, you can have a glance at our Managed Servers package, which includes data backup space, Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
We have equipped the Website Control Panel with an exhaustive knowledge base, which features comprehensive explanations of its features and functions. In addition, we have filmed detailed video tutorials that will further instruct you how to carry out a specific task or resolve a typically experienced issue. The help articles and the video tutorials are readily accessible from every Website Control Panel section via the Videos and Help buttons situated in the top right corner.