A 99.9% Server Uptime
Our cloud hosting system is based on a secure, top–of–the–line hardware configuration and a heavily customized Linux version. That is why, regardless of what your site is, or how many web site visitors you’ve got, or even if there’s a DDoS assault, our machines will stay up and running and your sites will remain visible online.
All our cloud hosting plans plans include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s very important that you also set up your own network infrastructure. Because of this, we built a custom–configured internal network in each one of our data centers. Relying on world–class Juniper switches and routers, our internal network allows for hair–raisingly fast data transfer rates and is also fully redundant.
Therefore, you will enjoy a 99.9% network uptime in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, no matter which web hosting package you’ve chosen.
A 30–Day Money–Back Guarantee
Although we have done our best to minimize all possible risks with our cloud hosting plans and even though our company provides topflight support, there are instances when the customer simply isn’t pleased with what we are offering. Or he has to upgrade to a more powerful web hosting service, like a VPS server or even a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely happy, we will give you a reimbursement.
24/7 Technical Support
If you happen to manage a web hosting firm, your customer service technicians are of principal importance. That is the reason why we have punctiliously hand–picked a very competent group of customer service technicians, each with lots of years of practice behind his back. Thanks to them, our company offers 24x7 support with all our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All technical support tickets are answered in less than sixty minutes and our average support ticket response time is well under 20 minutes!