24/7 Customer Support
Why is the provision of a competent customer support service essential on today?s Internet hosting market? Which are the standard customer support channels?
The accessibility to the customer and technical support that a cloud hosting company offers can tell you a lot for the services they provide as well. In the event that you are allowed to use only emails and tickets, you have most probably come across some reseller and not the actual hosting supplier. When this is the case, you will have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the real hosting company for additional assistance. When the supplier offers you different options for communication with quick response time which are available at any time, they're almost certainly the top provider, not just a reseller. So you'll take advantage of timely assistance and top-notch support since they will have immediate access to the servers where your account will be created. No matter what the problem - technical or sales, it's generally better to communicate with your hosting company directly through your favourite way of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, that's why our cloud hosting
services feature 24/7 technical support along with several ways of communication. If you don't have an account yet, you can easily call us or take advantage of our live chat and consult with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service which you can't use. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional investigation. In contrast to the majority of suppliers on the market, we reply to all of the tickets within an hour, so you will not have to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you are able to take advantage of our 24/7 technical support services even on public holidays. All of your websites will be available all the time and so will we. With a number of contact options, you'll be able to pick the easiest way to contact us and inquire about our solutions in case you do not have an account yet, or ask for support if you're already among our customers. You will be able to phone us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour answer time guarantee, even though it rarely takes more than 20 minutes to get assistance whatever the complexity of the trouble. With our customer and tech support services, we will be there for you when you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent difficulties or questions associated with the pre-installed software the server comes equipped with. In case you haven't purchased your VPS server
plan yet, you are able to find out more information about our solutions by giving us a phone call or via the live chat service. For more technical issues, you'll be able to send an e-mail or open a support ticket via your billing Control Panel and you will receive support within less than one hour regardless of the time of the day, even on weekends and holidays. The typical response time normally doesn't exceed thirty minutes. If you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can include to each VPS package and our admins will assist you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time warranty, you will take advantage of timely support when you acquire a dedicated server
from our company. Our customer and technical support teams are accessible 24/7/365, therefore if you open a support ticket from your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it at any time of the day, you will get a response within the hour, even during holidays. Our ticketing system is the perfect option if the matter in question needs a longer period of time to be resolved or if it has to be given to our admins, as it's a lot easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.