Though this is not the keyfactor to recognize a reliable cloud hosting provider from a bad one or a reseller from a real supplier, the option to call and talk with a live person is an indicator that you aren't dealing with a one-person service provider and that you'll be able to reach someone whenever you're in need of assistance. The phone support for website hosting services may range from basic to expert, thus the problems that can be resolved with a phone call vary based on the particular service provider. In the general case, these matters are simpler and feature billing or first level technical issues because more difficult issues often require a support ticket where both you and the system administrators can track what's going on with a given situation. Nonetheless, having the option to phone call your service provider can save you lots of time and efforts for the multitude of small things which will eventually appear when you manage your web hosting account.
Phone Support in Cloud Hosting
We believe that being able to communicate with a live representative is very important, for that reason we have 3 support lines around the globe (Australia, USA and UK) and you are able to contact us over the phone for 14 hours every day. In case you consider acquiring one of our cloud hosting plans, for example, you will be able to phone us and find more about our solutions before you order so as to make sure that we meet all of the system requirements for your websites. Following your order, you'll be able to get in touch with us about any sales and billing problems you may have, or get any type of general or basic tech information that you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
Any time you want more info about the semi-dedicated hosting plans that we supply, you have the option to call any of the three support lines we have around the globe - in the U.S.A., the UK and Australia. By doing this, you will be able to check ahead of time if our solutions are suitable for your sites. In case you are already our customer and you own a semi-dedicated account, you're able to contact us over the phone for 14 hours a day about any type of billing or common issues. For strictly technical troubles you'll have to take advantage of our ticketing system and communicate with our technical support since someissues just need longer time to be dealt with, still we can help you over the phone with countless minor tech issues as well, saving you time and efforts.