If you’ve ever got any queries connected to your hosting package or if you face a problem with your websites, you’ll need to get in touch with the hosting provider’s technical support team. It may not make a difference how promptly they’ll answer when you've got an enquiry of a generic nature, but a problem such as a messed up web application update, for instance, may lead to your site becoming broken or invisible online. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be down. If you offer goods or services online, any outage will influence your website in a damaging way and you may lose existing or prospective customers. Lots of hosting providers, especially resellers, respond to e-mails and trouble tickets within 24 hours, but in the digital world that is much too long, as customers will hardly ever come back to a website that’s not working correctly over an extended interval.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any helpdesk ticket that you submit or any e-mail that you write is only 1 hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your enquiry or problem might be, we will lend a hand instantaneously and will provide you with the necessary info to troubleshoot any problem with your sites. The actual reply time normally does not exceed 15 to 20 minutes, which is the reason why you can forget about waiting around for hours to get a problem fixed or what is even worse than that – waiting around one whole day only to obtain an answer that more information is needed while nothing is fixed. We’ll give you assistance in a timely fashion merely because we are aware of precisely how expensive time can be in the dynamic Internet realm. The one-hour response guarantee is valid for any billing or technical enquiry that you may have in regard to our cloud hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our astoundingly fast support services. You’ll get an answer to any trouble ticket posted via the hosting Control Panel or email sent to our technical and client support team in no more than 1 hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. It often takes significantly less time to explore and sort out a problem. We will give you more information if the solution involves something that needs to be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be exactly the same and considering the fact that our support staff is available to you 24 hours a day, 7 days a week, 365 days a year, you will get prompt help for virtually any technical, general or billing issue no matter what time of day or night it is.