A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It is an efficient way to receive some info about the website hosting services or have some problem resolved because you are speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the low chance of errors at the time you exchange information like usernames or domain names, the faster response time since the communication is live plus the fact that you don't have to stay on the chat all the time - you can do something else while the representative examines the issue involved. In addition, you'll be able to join a live chat room from any computer that's connected to the web, avoiding the telephone costs that you'll have to pay when you are calling to a different country.
Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, we supply live chat support as well. You're able to get in touch with us every day, including holidays and weekends, and we can give you more info about the cloud hosting plans that we supply in case you are not a customer yet, or about common and billing questions if you already have an account. Although for strictly technical matters you'll need to open a ticket to the tech support team, as such matters will require more time to be dealt with, you may still contact us on our live chat for some technical information. For instance, we can assist you to set up an email address in your e-mail client or troubleshoot various issues, saving you plenty of time. Even when our phone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all our prospective and present clients. If you are looking for a new web hosting account, you'll be able to chat in real time to one of our representatives and get more info about our semi-dedicated hosting plans so that you can choose the perfect plan for your web sites. In the event that you already own an account with us, we will support you in a timely manner with billing, general and first-level technicalissues. Even though in some cases you may have to open a ticket since there are issues that cannot be resolved on the live chat, we will be able to assist you with various basic tasks, like setting up an email account in an e-mail client or forwarding one domain name to another. As a result, you will receive timely assistance and you'll save many hours.