If you have bought a hosting package and you have some queries connected with a particular function/feature, or if you’ve confronted some predicament and you need support, you should be able to touch base with the respective customer support team. All web hosts deploy a ticketing system no matter if they offer other means of contacting them aside from it or not, because of the fact that the best way to deal with a problem most often is to send a ticket. This form of communication makes the responses sent by both sides easy to follow and permits the help desk team members to escalate the situation in case, for example, an administrator must step in. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you have to use no less than two separate accounts to touch base with the customer support staff and to actually administer the hosting space. Constantly switching from one account to another may often be a burden, not to mention the fact that it requires quite a lot of time for the vast majority of web hosting providers to answer the tickets themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you’re browsing your files or editing various settings. The ticketing system is being closely monitored 24/7 by our help desk team and the response time is maximum one hour, but it seldom takes more than 20 minutes to receive support. In contrast with some hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for information in relation to any technical or billing problem. In addition, you can read a variety of help articles, which will help you fix the most commonly faced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting plans, so you won’t need some other platform to get in touch with our tech support team – you can do it on the spot if you face a problem. Posting a new ticket requires several clicks and tracking down an older one is just as simple. With our smart search functionality, you can swiftly find any ticket that you have already sent. You can post a ticket at any point in time since our help desk team members are available to you 24x7x365 and answer in less than one hour, even though it rarely takes that much to obtain a response. With Hepsia, you will have everything in one single location and you can just forget about needing to log in and out of two or more platforms to solve a simple issue.